We respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Premier Media Limited (“Premier”, “we”, “us” or “our”) collects, uses, stores, protects and manages personal information when you visit our website, use our software solutions, contact us, request a demo, subscribe to our services or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through:
- Our website
- Software products and platforms provided by Premier
- Contact and enquiry forms
- Demo and consultation requests
- Customer support interactions
- Email and other business communications
- SMS and messaging services
- Marketing and communications activities
- Other services or interactions where this Privacy Policy applies
Where a particular Premier product or customer agreement contains additional privacy terms, those terms may apply alongside this Policy.
2. Information We Collect
We may collect different types of information depending on how you interact with Premier.
Personal Information
This may include:
- Name
- Organisation or company
- Job title
- Email address
- Phone number
- Physical or business address
- Account information
- Communication preferences
Business & Operational Information
When you engage us for software or technology services, we may receive information relating to:
- Your organisation
- Business processes
- Software requirements
- System configurations
- User accounts
- Integration requirements
- Technical information
- Project information
Information Submitted Through Our Software
Our software platforms may process information entered by authorised customers and users.
Depending on the solution, this may include:
- Employee information
- Customer information
- Member information
- Applicant information
- Financial or payroll information
- Asset information
- Documents and records
- Governance information
- Operational information
- Other information determined by the organisation using the platform
Premier processes such information on behalf of its customers where applicable. The organisation using the platform is generally responsible for determining what information is collected and how it is used.
3. How We Collect Information
We may collect information when you:
- Visit our website
- Submit a contact form
- Request a software demonstration
- Request a consultation
- Subscribe to communications
- Contact our support team
- Enter into a service agreement
- Create or use an account
- Use one of our software platforms
- Communicate with us by email, phone or other channels
We may also automatically collect certain technical information when you use our website or services.
4. Automatically Collected Information
When you access our website or applications, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General usage information
- Application activity and logs
We use this information to operate, secure, maintain and improve our website and services.
5. How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Provide requested services
- Process demo and consultation requests
- Communicate with customers
- Provide technical support
- Configure and operate software services
- Manage customer accounts
- Process transactions where applicable
- Improve our products and services
- Maintain security
- Detect and prevent misuse
- Monitor system performance
- Meet contractual and legal obligations
- Send relevant service or marketing communications where permitted
- Understand website and service usage
- Develop new products and features
We seek to collect and use information for legitimate and clearly defined purposes.
6. Marketing Communications
Where permitted by law, we may use contact information to send information about:
- Premier products
- Software solutions
- Technology services
- Product updates
- Insights and educational content
- Events
- Relevant offers
You can request that we stop sending marketing communications at any time.
Service-related communications, such as security notifications, account information and important system notices, may continue where necessary.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website usage
- Improve website performance
- Analyse traffic
- Support relevant marketing activities
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. How We Share Information
We do not sell personal information to third parties.
We may share information where necessary with:
Service Providers
Trusted providers that help us operate our business, website, infrastructure, communications, analytics, payment processing or other services.
Technology & Integration Providers
Where necessary to provide an integration or service requested by a customer.
Professional Advisors
Legal, accounting, auditing, security or other professional advisors where reasonably necessary.
Government or Regulatory Authorities
Where disclosure is required by applicable law, regulation, legal process or lawful request.
Business Transactions
Information may be transferred as part of a merger, acquisition, restructuring, sale or other legitimate business transaction, subject to applicable legal requirements.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
9. Customer Data
For many of our software solutions, customers determine what information is entered into the platform and how that information is used.
For example, an organisation using our:
- HR & Recruitment Management System
- Payroll Management System
- Wealth Declaration & Compliance System
- SACCO Management System
- Document & Records Management System
- CRM
- NGO Management System
may upload or process information relating to its employees, members, customers, applicants or other stakeholders.
In such circumstances, Premier may act as a data processor or service provider on behalf of the customer, while the customer determines the purposes and means of processing.
Customers are responsible for ensuring that information submitted to Premier systems is collected and processed lawfully.
10. Data Security
We take reasonable technical and organisational measures to protect information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
Depending on the service, security measures may include:
- Access controls
- Role-based permissions
- Authentication
- Encryption
- Secure infrastructure
- Audit logging
- Backups
- Monitoring
- Security updates
- Controlled administrative access
However, no internet-based system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining customer accounts
- Meeting contractual obligations
- Resolving disputes
- Maintaining business records
- Complying with legal or regulatory requirements
- Protecting our legitimate interests
Retention periods may vary depending on the type of information and the service involved.
For customer-managed data, retention may also be determined by the applicable customer agreement and instructions.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
Some rights may be subject to legal, contractual or operational limitations.
13. Kenya Data Protection
Premier operates in Kenya and recognises the importance of complying with applicable Kenyan data protection requirements, including the Data Protection Act, 2019 and applicable regulations and guidance.
Where applicable, we implement appropriate measures for handling personal data and supporting data-subject rights.
Where a customer is responsible for personal data processed through a Premier platform, the customer may also have independent obligations under applicable data protection law.
14. Third-Party Services & Links
Our website and software may contain links to or integrations with third-party services.
Third-party services operate under their own privacy policies and terms.
Premier is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
15. International Data Transfers
Some technology, hosting, infrastructure or service providers we use may process information outside Kenya.
Where personal information is transferred across borders, we seek to take appropriate measures required under applicable data protection laws and contractual arrangements.
Specific customer deployments may have different data-location requirements, which can be addressed during solution design and implementation.
16. Children’s Privacy
Our services are primarily intended for organisations and professional users.
We do not knowingly collect personal information directly from children for marketing purposes.
Where information relating to minors is processed through a customer-managed platform, the relevant organisation is responsible for ensuring that such processing complies with applicable laws and appropriate safeguards.
17. Data Breaches & Security Incidents
We maintain processes designed to identify, investigate and respond to security incidents.
Where applicable law requires notification of a personal data breach, we will take appropriate steps to notify affected parties and/or relevant authorities within the required timeframe.
Customers using Premier platforms may have additional notification and incident-response requirements under their agreements with us.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal or regulatory requirements
- Changes in our privacy practices
The updated version will be published on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact us.
Email: [email protected]